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Please reach us at support@austinsecureit.com if you cannot find an answer to your question.
We provide comprehensive IT management including 24/7 cybersecurity monitoring, managed networks, device management, email security and administration, website hosting and management, data backup and recovery, help desk support, and compliance assistance. Our services are modular—you select only what your business needs, and we can add services as you grow.
work with businesses ranging from 5 to 500+ employees across Texas. Whether you're a solo professional, small practice, growing business, or established enterprise, we scale our services to match your needs and budget. Our sweet spot is organizations with 10-100 employees who need enterprise-grade IT without enterprise overhead.
We have deep expertise in hospitality, energy, manufacturing, distribution, construction, security services, family offices, professional services, law firms, accounting firms, and healthcare. We understand the unique compliance, security, and operational requirements of each industry and tailor our solutions accordingly.
Pricing depends on the services you select and the size of your organization. Our managed services typically range from $150-250 per user per month for comprehensive IT management. We offer transparent, flat-rate monthly pricing with no hidden fees. Schedule a consultation and we'll provide a custom quote based on your specific needs.
Our standard agreement is a 12-month initial term with automatic renewal. This allows us to invest in understanding your business and implementing proper security controls. We believe in earning your business through excellent service, not locking you in—many clients have been with us for 5+ years because we deliver results
Monthly fees cover unlimited help desk support, 24/7 monitoring, regular maintenance, security updates, and the specific services you've selected. Additional costs include hardware purchases, major project work (migrations, new implementations), after-hours emergency work for non-covered issues, and on-site visits beyond what's included in your plan. We always quote additional work before proceeding.
While our standard agreement is 12 months, we occasionally work with clients on month-to-month arrangements after the initial term. However, proper IT management requires time to implement security controls, understand your environment, and build effective processes—which is why we recommend at least a one-year commitment.
Most service packages include a one-time setup fee ranging from $500-2,500 depending on complexity. This covers initial assessments, security configuration, monitoring deployment, documentation, and team training. We'll be transparent about all onboarding costs in your proposal.
Our help desk is available during business hours (Monday-Friday, 8 AM - 6 PM Central Time) for all issues. For critical emergencies (complete outages, active security breaches, major system failures), we provide 24/7/365 support with 15-minute response time. Our monitoring systems watch your infrastructure around the clock every day.
Critical issues (P1): 15 minutes, 24/7. High priority (P2): 1 hour during business hours. Medium priority (P3): 4 hours during business hours. Low priority (P4): 8 hours during business hours. Most issues are resolved remotely within 1-2 hours. We also provide proactive monitoring that catches 85% of problems before they impact users.
Yes. While we resolve most issues remotely (faster and more efficient), we provide on-site support when needed—typically same-day or next-day for the Austin metro area. On-site visits are included in higher-tier plans or available at $150/hour with a 4-hour minimum for project-based work.
Multiple ways: call our direct support line, email our help desk, submit tickets through our client portal, or use our mobile app. You'll have direct phone numbers for your account team—no navigating phone trees or talking to different people each time. We believe in building relationships, not ticket numbers.
Most service packages include a one-time setup fee ranging from $500-2,500 depending on complexity. This covers initial assessments, security configuration, monitoring deployment, documentation, and team training. We'll be transparent about all onboarding costs in your proposal.
We implement multiple layers of security: 24/7 monitoring and threat detection, next-generation antivirus and endpoint protection, email security blocking 99.9% of phishing attempts, firewall management, multi-factor authentication, data encryption, regular vulnerability scanning, security awareness training, and incident response protocols. Security isn't an add-on—it's built into everything we do.
Yes. We help clients meet compliance requirements for HIPAA (healthcare), PCI-DSS (payment cards), CMMC (defense contractors), SOX (public companies), GDPR (European data), Texas data protection laws, and industry-specific regulations. We execute Business Associate Agreements for HIPAA, provide compliance documentation for audits, and implement required technical controls.
Our 24/7 monitoring detects most breaches within minutes, not months. Our incident response team immediately contains the threat, conducts forensic investigation, preserves evidence, and assists with regulatory notifications. We help with breach notifications, insurance claims, and provide detailed documentation. We've never had a client suffer a successful ransomware attack in over 3 years.
Absolutely. Security awareness training is included in our cybersecurity package: initial onboarding training, monthly microlearning modules, quarterly deep-dive sessions, and monthly phishing simulation campaigns. Employees are your first line of defense—we make sure they're prepared.
Our typical onboarding takes 30-60 days: Week 1-2: Discovery and assessment. Week 3-4: Deploy monitoring and security tools. Week 5-6: Configure policies and train your team. Week 7-8: Optimize and transition to ongoing management. For urgent situations, we can accelerate critical security implementations within days.
Not if done properly—and we do it properly. We carefully plan transitions to minimize or eliminate downtime, typically working during off-hours or weekends for critical infrastructure changes. Most of our onboarding (monitoring deployment, security tools, documentation) happens in the background without impacting your operations.
Perfect. We assess your existing infrastructure, identify what's working well and what needs improvement, and build a roadmap for optimization and upgrades over time. We don't force unnecessary replacements—we maximize the value of your existing investments while planning smart upgrades aligned with your budget.
Not necessarily. We evaluate your current equipment and only recommend replacements when devices are end-of-life, creating security risks, or severely limiting performance. We provide honest assessments and phased upgrade plans that fit your budget. Many software needs can be met with solutions you already have—we just optimize and secure them properly.
You'll have a dedicated account manager who knows your business, plus a core team of technicians familiar with your environment. While our 24/7 support means you might interact with different team members for after-hours emergencies, your day-to-day support comes from people who know you and your systems.
We address issues immediately through escalation to management. Our contracts include clear termination provisions—if we're not meeting your expectations, you can terminate with 90 days notice. We measure satisfaction monthly and conduct quarterly business reviews to ensure we're delivering value. Most clients stay with us 5+ years because we consistently deliver.
Yes—vendor management is one of our key services. We coordinate with your ISP, software vendors, hardware manufacturers, cloud platforms, and any other technology providers. We become your single point of contact, managing escalations and coordinating solutions so you're not stuck playing middleman between multiple vendors.
Five key differences:
We're not just IT support—we're your technology partner invested in your success.
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